WHEREAS it is imperative that disputes between Telecommunications Operators and between consumers and  Telecommunications  Operators  are  resolved  in  a  manner  that  is  fair,  efficient, and cost effective;

COGNIZANT of the necessity to formulate a legal framework that governs disputes which arise in the Telecommunications sector;

RECOGNIZING  the  need  to  provide  disputing  parties  the  availability  of  alternative  dispute resolution procedures such as mediation and settlement;

NOW,  THEREFORE,  pursuant  to  Articles  6(2),  6(15),  37,  48  and  54(2)  of  the  Proclamation, the Ethiopian Communications Authority hereby issues this Directive.